We know that we aren't perfect, but we do want to take a moment to acknowledge when our staff gets close to perfect. The following are comments called in to our call center thanking a driver for a job well done.

"Driver was very friendly and pleasant. Good attitude--hope he drives me again." January 14, 2008

"He was so nice to the customer who said that she was very upset and in a bad situation. Customer said he was the best driver she has ever had." January 11, 2008

"He was very nice, very polite and gave good customer service." January 8, 2008

"She was a wonderful driver and went out of her way to make sure that I got in my house safely." January 6, 2008

"The driver dound a wallet with $175 in it and turned it into the office. Greatly impressed by the driver's honesty." December 11, 2007"Driver provided excellent service after passenger had an extremely bloody nose and had to go to the ER--so thoughtful" December 8, 2007

"Special Thanks to the driver who has gone above and beyond many times." December 15, 2007

"She was an awesome driver and I wanted to tell someone about it!" December 15, 2007

"I would like to thank all of the fantastic office staff and drivers who have been so patient and accomodating while I recovered from my recent surgery." September 18, 2007

"When his passenger was dropped at Meriter, the driver looked for his mother (at a different clinic), loaded her, reunited her with her son and got them both to the correct clinic. He was incredible and went above and beyond." July 26, 2007

"Has ridden with many companies that give rides to people with wheelchairs and feels that our drivers are both the nicest and the most helpful." July 19, 2007

"The last driver that you sent me was so nice! I just wanted you to know that I liked that." April 30, 2007

"Passenger called to say that the driver was very polite and helped her at Brennans above and beyond the call of duty. She also said that the driver was helpful and patient with at times and helped her into the house and made sure that she got in ok. If we had more drivers like him we would quadruple our business." May 24, 2007

"The driver did a great job. He was timely and safe. I felt comfortable and even though I did not have any money on me, I will be mailing in a tip." May 10, 2007

"Customer stated that driver was extremely courteous and helpful." May 8, 2007

"The last driver that you sent me was so nice! I just wanted you to know that I liked that." April 30, 2007

"David was very happy with his service and with the driver's behavior." April 23, 2007

"She was awesome!! The driver was kind and pleasant and Union is lucky to have her for a driver!" March 25, 2007

"Linda called on behalf of her sister. She and her sister were impressed with Union's timliness, service and that the drivers always waited to make sure that her son always got into the school building before leaving. Her son, whose father recently passed away, has been very sad but the drivers always have something kind to say. She is pleased to reccomend Union Cab." February 22, 2007

A nurse from St. Mary's Hospital called to thank Union for its service over and above the call of duty. Union helped many St. mary's employees get to work in the winter storms and, according to the nurse, Union Cab made several patients health care possible on those days." February 24-26, 2007

"Both the dispatcher and the phone answerer expedited the call. She also enjoyed her ride with the driver. She was impressed with the cooperative." February 8, 2007

"I just wanted to drop a note to tell you that my cab ride yesterday with L was great. He was so personable and friendly. I love the sign he had in his cab that explained various questions. It was great to have those questions answered, without having to ask or feel dumb for not knowing the answer, since I don't often take cab rides very often." February 7, 2007

"Jan called to thank us for the quick service on these cold days: 'I really appreciate the quick service!'" February 7, 2007

"Thank you for your professionalism and willingness to help." Janaury 30, 2007

"I wanted to call and let you know that all your drivers are so nice and helpful. I am handicapped and really appreiciate your service and just want to can and give my thanks." Janaury 30, 2007

"Driver did a great job getting my documents to the courthouse on time and the office was very helpful in providing proof of delivery." January 12, 2007

"Your driver helped me fix my tire instead of charging me for a cab ride. he was very friendly and helpful. I will definitely use Union in the future." January 5, 2007

"I was on my way to to the urgent care and had an asthma attack. Your driver was very kind and pulled over so I could get out of the cab and catch my breath, I wiould like to have him as a driver whenever I ride. It was a very positive experience!" January 2, 2007

"I had a very bad night with cab drivers (rude, etc), but he was great. Very prompt and professional, just a great driver overall! I really appreciated his service." January 1, 2007

"The driver was very helpful and considerate of the desk clerks's safety." December 28, 2006

"Passenger left an item in the cab and the driver dropped it off withou even being asked." November 20, 2006

"The dispatch office rushed a cab for me when I really needed it! I really appreciate it!" November 21, 2006

"Driver was extremely helpful in my weakened condition. He drove over the tracks slowly, made sure that I was comfortable and helped me get out of the vehicle safely. Honestly, he went above and beyond his call of duty and I really appreciate his empathy. Thanks again." October 21, 2006

"Client called 'as soon as I got back into town' to compliment driver. Said driver helped load and unload luggage, provided great conversation and wished he and his wife a good trip. Customer said that he was 'very impressed.'" October 6, 2006

"My car broke down last week and you have been very good to me. You've picked me up on time both morning and night. All the drivers I've had have been professional. My car will be fixed tomorrow and I just wanted to say 'thank You' for the great service." Weeks of October 2nd and October 9, 2006

"Sue called to compliment all of our drivers and one inparticular for the good service. She thinks that they should all get raises." September 8, 2006

"Jennier called to let us know that her driver was one of the nicest drivers that she has ever met. He was polite and kind and they had a wonderful conversation on the way to her destination." September 7, 2006

"Bill on Westport called back today after yet another fabulous Union Cab experience. He was extremely pleased with our driver's driving and demeanour, especially given the difficulties the Ironman event brought us today." September 2, 2006

Customer was please with the prompt service. She also appreciated the clean, neat cabs and the polite drivers. August 3, 2006

[From Holiday Inn West to the Airport] "The Driver was great and the service was great!" Repeated 3 times. . .

Your driver I had last time was so nice. All your drivers are nice and I've had some real dopes with the other companies!

I just wanted to call and let you know that one of your drivers was kind enough to let me into his lane in traffic on Broadway. It's nice to see that kind of reaction. I turned on my turn signal and he let me into his lane when traffic was really tight. it's refreshing to see nice drivers on the road these days.

It was the bests ride I have ever had in a Union Cab!!! he was polite, pleasant and an awesome driver!

Fun ride!! Excellent Driver!! I love your company!! Keep up the good work! I love all of you from the dispatchers to the drivers. You are all excellent. i will be your customer for a long, long, time!

This is my second trip to Madison for business and the ABSOULTE BEST part of my whole experience was Union Cab! What amazing people! Even though I was riding in a cab, it was as pleasant and soothing as any spa experience. The drivers are so warm, friendly, and attentive. Such intelligent and enjoyable conversation-- I didn\'t want the ride to end! Even after airport nightmares, by the time I was transported to my hotel I was in a cheery mood!

[Regarding the driver from the airport to the hotel] After a few minutes of casual conversation, I immediately felt comfortable and again there was that amazing service! It felt like a lifelong friend was giving me a ride. What a great feeling that is. I talked with her about my work, my recent travels, and about my children.

Thank you so very much,

From an anonymous comment published in The Capital Times' Sound Off column on March 2, 2004:

"About the taxi article: For the last couple of months I've had an injury and couldn't drive, so I've been using the Union Cab service to get back and forth to work at different odd times. I want to say that the dispatchers are on the ball and the drivers are really courteous. They are always on time. They always did a good job. I got much better service from them that I get from any retailer in town and superior service from them than I get from my HMO. So in my opinion, they are worth the money. "

I'd like to thank Matt (cab #18) for his good service and his help with our cell phone. My husband left his cell phone in the cab on his way to the airport Last Sunday. Matt handed in to your office and told us in detail how to get it back. Thanks again.I know we can always count on Union Cab.
Helen

You would have lauu-auuu-aughed! we were at regent street retreat calling a cab last night (show at the annex, we weren't hanging out there) and no one could remember the number for union. someone FINALLY came up with the jingle. AND we had the funnest cab driver ever, hands down. he was cranking wiba so we sang all the way to the crystal - and that includes the driver who probably sang the loudest. yay union cab!

Early Saturday Morning one of your cabbies picked up a fare at the Red Roof Inn and brought them to the Pyle Center...these people were from Kyoto, Japan and left their expensive camera in the cab....the cabbie brought the camera back in to the Pyle Center and let my student know these people left this camera and where they were from....if you can find out who had this call please thank them from the bottom these peoples hearts...and mine...they made some ones experience here in America a much better than it could have been.

I want to start by saying that your cab company is awesome... For the last few years about 20 of my friends and I have attended the Great Taste of the Midwest
at Olin-Turville Park in August... We have stayed at Token Creek campgound and have used your company to get us to and from the festival. There are no words that can explain the gratitude to you for giving us the ride back at no charge ( few in the group already have DUI's).

The King would like to thank the Union Cab drivers for their outstanding service on Halloween night. First off, the woman who picked me up and took me down to the square was SUPER polite and awesome and right on time. She probably remembers me cause we had our pic taken. Then, after the festivities, Scary Elvis was out there freezing his ass off. Looking for any port in a storm, he was refused by the grumpy {competitor} cab guy cause he had no cash. Then, while at the end of his Scary Elvis rope, he spotted a Union Cab. Driver 967 graciously took Scary Elvis off the mean streets and took him home. Union Cab is the best {expletive deleted} cab in Madison. My Elvis wig is off to you. My only one suggestion is this - when taking a credit/debit card that you not write the card no./expiration date on the customer's receipt. Scary Elvis lost one of those on State, and is hoping that noone will be buying quarts of malt liquor with his number. THANK YOU PEOPLE, you give me faith in this town and are the best.

Good Afternoon,

I'm sending this to tell you why my afternoon is so good. I am so grateful to Ed (Union Cab Driver) for coming to my rescue today. I stupidly left my purse and pile of bills I was going to mail on the trunk of my car, when I left for work this morning. Ed found my purse and the mail on the road and returned them to my house this morning. You are lucky to have such an honest and thoughtful employee. . .when you see him, please tell him THANK YOU, THANK YOU. I was so worried, and now I'm so relieved and grateful

Arlene of Madison

Dear Union Cab Staff:
I am writing to express my gratitude for your excellent and professional services over the last three months. I have basically been a “prisoner” in my own home since the end of September when I had several unexplained seizures. Wisconsin law prevents me from driving for three months. One can only depend on friends for so much. People asked me why I just didn’t take the bus. Call me spoiled, but I don’t like waiting around in the cold, hoping my ride will get me there in time.
Among the obvious wonderful services I received were on time pick-ups and drop-offs, friendly service, and always a professional manner. I was and continue to be impressed with the “extra” services I receive. Whenever I was let off at my apartment complex, the drivers would always wait until I was safely inside the security door of my apartment complex before leaving. On one occasion, I was picked up at West Towne Mall with quite a few bags and a suit on a hanger. The minute I approached the cab, the driver jumped out, took my packages, and neatly hung my suit up in the cab. On another occasion, I asked the driver what a good tip was. He was very honest and ultimately pointed out it all depended on what one could afford. Again, after a massive X-Mas shopping trip, not only did the driver jump our of the cab to put my packages in the trunk, but he also carried all my packages to my front door. Then there were the several “package” trips. One unfortunate young man had to deliver a fecal sample to the vet-yuck! Last night, during the “Blizzard of 2000”, I needed a prescription delivered on an urgent basis. Even though the dispatcher said it would take up to three hours, my prescription came much earlier.
In general, your services have been “above and beyond” the standard. Although I will be able to drive again in January, I will be forever grateful for your superb services and will always call on you when in need of a cab. Your phone number was the first one I stored on my cell phone. I only regret that I wasn’t able to remember any of your names. No matter, you have all been wonderful!

Sincerely,
Andrea (Last Name Withheld by Union Cab)
Madison, WI

He was very professional, kind and patient. The way in which he drives inspires condifence and serenity!

I just wanted to tell you how gracious and courteous [our driver] was this morning. He was extremely nice and helpful. Thank you.

What Our Passengers Are Saying About Union Cab