Airport Service Definitions

Demand Service: Union Cab will dispatch a cab to your pick-up location after you call us and provide the necessary information to validate and process your order. In general, we expect to pick passengers up within 15 minutes of their order; however, this time may be delayed by special events, general demand, staffing shortages, weather conditions and road conditions. Union Cab staff can provide a general estimate, but it should not be considered a guarantee. Union Cab charges standard meter rates for this service.
Time Call Service: Union Cab will dispatch a cab to your pick-up location at the time that you say you will be ready. Time Calls should be called in at least one-hour in advance in order to give us a fair shot at meeting your request. In general, we attempt to be at the pick-up location within 5 minutes of the requested time; however, this time may be delayed by special events, general demand, staffing shortages, weather conditions and road conditions. If you have an appointment, please allow enough time for normal travel and unexpected delays. Union Cab staff can help you pick an appropriate time, but it should not be considered a guarantee since the office staff doesn’t always know what conditions will be when the call is due (this is especially true if setting up the ride several hours or days in advance). Time Calls generally get dispatched prior to demand calls, but in a time of high volume other priorities may exist. Union Cab provides time calls as a courtesy and only charges standard metered rates.
Will Call: A “will call” order is a pre-authorized demand service ride. It is generally used for account rides involving a third-party payment. The party paying for the ride authorizes payment and the order is held until the passenger calls in to activate it. Once activated, the order becomes either a demand service or time call service order.
Charter Service: Union Cab will have a vehicle specific to your needs (either sedan, minivan or accessible) at your pick-up location at the time that you specify. In general, we will arrive 5-10 minutes prior to the appointed time. Charted rides must be set up at least 24 hours in advance and approved either manager or supervisor approval. Due to service demands, we cannot always provide chartered service even at the higher rate. We charge an hourly rate instead of the meter with a one-hour minimum regardless of the time used or distance traveled.
Taxis generally meet flights at the airport; however, if it is busy or a large flight lands, there may be a short wait for service.