Accessible Transportation

Union Cab Serves the Entire Community

People who use a wheelchair or other mobility device and cannot transfer into a sedan or mini-van will want to use Union Cab’s Accessible Taxi Service  (UCATS).

On May 21, 2004 Union Cab began offering on demand service for people who use wheelchairs but are unable to transfer from their chair to a car seat. Earlier in the year, Union Cab voluntarily proposed to provide the service in order to prevent a change to the Madison General Ordinance which would have forced all three taxi companies to provide the same service. We chose to volunteer because we recognized that the community of people with disabilities needs and wants this service, that it would be a devastating hardship on other providers who fill an important niche, and that our vision is to serve the entire community in such way that we are considered a valuable resource and sustainable asset by all.

Since July 1, 2004, we have accessible service available 24 hours per day, 7 days per week. We appreciate advance notice especially during early morning or late night hours.

Union Cab generally has only one of these vehicles on the road at any given time. Union Cab offers this service at the request of the City of Madison to meet the demand for “on-demand” service by cash paying patrons. As a result, the UCATS service currently limits the number of “time calls” in order to keep the vehicle available for demand service. Wait times for the UCATS vehicle vary throughout the day. Please allow plenty of time for traveling with UCATS

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