Taxi Services

Union Cab offers four-passenger sedans and six-passenger mini-vans. While the cooperative cannot guarantee the availability of mini-vans, it does not charge extra. Regardless of the number of passengers, Union Cab charges only one meter rate.

Booking taxi service seems a mystery to some. On television, people only flag cabs and it happens instantaneously. In most of the country, cabs operate by calling an office to have the driver dispatched to your location. It is usually a 15-20 minute wait (and it usually takes 15-20 minutes to flag a cab in NYC, too). The cabs stay constantly in motion, hopefully distributed throughout the city in a manner that allows them to service calls quickly. Sometimes, such as when the University lets out, the rush of business pulls all of the vehicles towards one side of town (such as the northside near the airport), this can cause longer wait times. During inclement weather, the wait may also increase.

Service Definitions

Demand Service
Union Cab will dispatch a cab to your pick-up location after you call us and provide the necessary information to validate and process your order. In general, we expect to pick passengers up within 15 minutes of their order; however, this time may be delayed by special events, general demand, staffing shortages, weather conditions and road conditions. Union Cab staff can provide a general estimate, but it should not be considered a guarantee. Union Cab charges standard meter rates for this service.
Time Call Service
Union Cab will dispatch a cab to your pick-up location at the time that you say you will be ready. Time Calls should be called in at least one-hour in advance in order to give us a fair shot at meeting your request. In general, we attempt to be at the pick-up location within 5 minutes of the requested time; however, this time may be delayed by special events, general demand, staffing shortages, weather conditions and road conditions. If you have an appointment, please allow enough time for normal travel and unexpected delays. Union Cab staff can help you pick an appropriate time, but it should not be considered a guarantee since the office staff doesn’t always know what conditions will be when the call is due (this is especially true if setting up the ride several hours or days in advance). Time Calls generally get dispatched prior to demand calls, but in a time of high volume other priorities may exist. Union Cab provides time calls as a courtesy and only charges standard metered rates.
Will Call
A “will call” order is a pre-authorized demand service ride. It is generally used for account rides involving a third-party payment. The party paying for the ride authorizes payment and the order is held until the passenger calls in to activate it. Once activated, the order becomes either a demand service or time call service order.
Charter Service
Union Cab will have a vehicle specific to your needs (either sedan, minivan or accessible) at your pick-up location at the time that you specify. In general, we will arrive 5-10 minutes prior to the appointed time. Chartered rides must be set up at least 24 hours in advance and have either a manager or supervisor approval. Due to service demands, we cannot always provide chartered service even at the higher rate. We charge an hourly rate instead of the meter with a one-hour minimum regardless of the time used or distance traveled.